Legal & data
Privacy Policy
Last updated: Effective date to be announced
This is the planned memorok launch / policy revision. App implementation and the effective date will be announced separately; this is not a claim that current operating policies have changed.
2. Company information
- Business name: JourneyLab
- Address: 2F #137, 128 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
- Mail-order business registration no.: 2025-Seoul Gangnam-06165
- Contact: support@memorok.com
Upcoming launch / revision
This website offers no login or payment. The contact form sends your reply email, inquiry type, subject, message and optional attachments to the existing app contact API for inquiry handling and replies. Exact providers, processing countries, retention periods and automatic replies require separate verification and disclosure.
OCR / AI
OCR is currently processed on a server. AI/OCR require external processing, not local-only processing. Planned trial and paid access are subject to fair use; exact limits are not finalized. Check automated results before using them.
The app’s actual processors, processing countries, transferred data, retention, legal basis and safeguards must be verified and disclosed separately. This proposed revision does not claim new consent has already been collected or that security certifications have been obtained.
Effective date to be announced
Inactivity deletion is proposed, not active: active paid and lifetime users are exempt. Other accounts may be deleted after 24 months of actual inactivity, with notices 30 and 7 days before deletion. Logging in cancels the scheduled deletion.
Lovable
Lovable collects visitor analytics for us. It uses no cookies, stores nothing on visitors’ devices, does not keep IP addresses and does not identify visitors. It records pages visited, referrals, country, browser, operating system, device type, time on page, load speed, errors and button/link clicks. This site has no banner passing a consent choice, so these are recorded for every visit. Detailed data is kept for 90 days and daily summaries for one year.
https://lovable.dev/privacy
support@memorok.com
Request account and data deletion at support@memorok.com, including your registered email. Requests are handled after identity verification under applicable law and the actual process; purchased and refund rights are not arbitrarily forfeited. Export anything you need first. Recovery of deleted data is not guaranteed. Records subject to statutory retention follow those obligations.
Previous documents — preserved historical text
Existing purchasers retain contractual and purchased-credit rights. Transition terms will be separately notified; credits will not be arbitrarily forfeited. Refunds are subject to applicable statutory rights and the actual purchase channel. The web payment provider and methods are not finalized; this site offers no checkout.
Previous documents — preserved historical text
Privacy Policy · October 1, 2025
JourneyLab (the “Company”) values your privacy and complies with the Korean Personal Information Protection Act and related laws. This policy explains how personal data is collected, used, stored and destroyed in memorok (ChatDo).
1. Personal data we collect
At sign-up (required): email address, password
While using the Service: the tasks and notes you write, images you upload
Collected automatically: device information (OS version, model), IP address, access time, usage records, error logs
For paid purchases: payment date, amount and a payment identifier from PayPal. The Company does not store card numbers.
2. Purposes of use
Identifying members, managing accounts and maintaining sessions
Storing notes and tasks and synchronising them across devices
Providing image text recognition (OCR)
Processing credit purchases, refunds and transaction records
Responding to enquiries and sending service notices
Improving the Service, diagnosing errors and preventing abuse
3. Retention periods
Personal data is destroyed without delay once its purpose is achieved or the account is closed, except where law requires retention:
Records on contracts and withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce)
Records on payment and supply of goods: 5 years (same Act)
Records on consumer complaints and dispute handling: 3 years (same Act)
Service access logs and IP records: 3 months (Protection of Communications Secrets Act)
4. Provision to third parties
As a rule the Company does not provide personal data to third parties.
Exceptions apply only where the user has given prior consent or where an investigative authority makes a lawful request under statutory procedure.
5. Processors
The Company entrusts limited processing to the following providers, with contractual safeguards for secure handling:
Supabase — database, authentication and storage infrastructure (until account closure or termination of the contract)
Email delivery provider — verification and notification emails
PayPal — payment and refund processing for credits
6. Overseas transfer
Because of the infrastructure used by our processors, personal data may be stored and processed on servers outside Korea. The Company applies the safeguards required by applicable law.
7. Your rights
You may at any time request access to, correction or deletion of your personal data, suspension of processing, or withdrawal of consent (account closure).
Use the settings screen in the app or write to support@memorok.com; we act without delay after verifying the request.
For children under 14, a legal representative may exercise these rights.
8. Destruction of personal data
Data whose retention period has expired or whose purpose is achieved is destroyed without delay.
Electronic files are erased by technical means that prevent recovery.
Printed materials are shredded or incinerated.
9. Security measures
Encryption of credentials at rest and encryption in transit (HTTPS/TLS)
Minimising and managing access rights to personal data
Retention and tamper-protection of access logs
Technical safeguards against hacking and other intrusions
10. Data protection officer
In Korea you may also contact the Personal Information Dispute Mediation Committee (1833-6972), the Privacy Infringement Report Centre (118), or the cyber investigation units of the Supreme Prosecutors' Office (1301) and the National Police Agency (182).
Officer: JourneyLab Data Protection Officer
Email: support@memorok.com
Address: 2F #137, 128 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
11. Changes to this policy
Any change to this policy will be announced in advance through in-service notices or this page.
This policy is effective from October 1, 2025.
This is the planned memorok launch / policy revision. App implementation and the effective date will be announced separately; this is not a claim that current operating policies have changed.