Legal & data
Account & Data Deletion
Last updated: Effective date to be announced
This is the planned memorok launch / policy revision. App implementation and the effective date will be announced separately; this is not a claim that current operating policies have changed.
2. Company information
- Business name: JourneyLab
- Address: 2F #137, 128 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
- Mail-order business registration no.: 2025-Seoul Gangnam-06165
- Contact: support@memorok.com
support@memorok.com
Request account and data deletion at support@memorok.com, including your registered email. Requests are handled after identity verification under applicable law and the actual process; purchased and refund rights are not arbitrarily forfeited. Export anything you need first. Recovery of deleted data is not guaranteed. Records subject to statutory retention follow those obligations.
Effective date to be announced
Inactivity deletion is proposed, not active: active paid and lifetime users are exempt. Other accounts may be deleted after 24 months of actual inactivity, with notices 30 and 7 days before deletion. Logging in cancels the scheduled deletion.
Previous documents — preserved historical text
Existing purchasers retain contractual and purchased-credit rights. Transition terms will be separately notified; credits will not be arbitrarily forfeited. Refunds are subject to applicable statutory rights and the actual purchase channel. The web payment provider and methods are not finalized; this site offers no checkout.
Previous documents — preserved historical text
Account & Data Deletion · October 1, 2025
How to delete your memorok (ChatDo) account, what data is removed, and which records are kept for a limited time as required by law.
1. How to request deletion
Choose either of the following:
In the app: open memorok → Settings → Account → Delete account → confirm
By email: send a deletion request to support@memorok.com from or quoting your registered email address
2. Processing time
In-app requests are processed immediately. Email requests are processed within 3 business days after identity verification, and we confirm the result by email.
3. Data that is deleted
Account details (email address, password)
All tasks and notes you created
Uploaded images and OCR results
Tags, folders and app settings
Any remaining unused credit balance
4. Data retained for a period
The following are kept after deletion, as required by Korean law:
Payment and transaction records: 5 years (Act on Consumer Protection in Electronic Commerce)
Consumer complaint and dispute records: 3 years (same Act)
Service access logs: 3 months (Protection of Communications Secrets Act)
5. Please note
Deletion is irreversible; deleted notes and images cannot be restored.
Export or back up anything you need before requesting deletion.
If you hold unused credits, ask about a refund before deleting — refunds are not possible afterwards.
You may sign up again with the same email address, but previous data will not be restored.
6. Contact
For questions about account deletion, write to support@memorok.com.
This is the planned memorok launch / policy revision. App implementation and the effective date will be announced separately; this is not a claim that current operating policies have changed.